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Supply Chain Management and the Role of ICT: DART-SCM Perspective

In: Information and Communication Technologies in Organizations and Society

Author

Listed:
  • Lucia Aiello

    (Universitas Mercatorum)

  • Iana Dulskaia

    (Sapienza University of Rome)

  • Maria Menshikova

    (Sapienza University of Rome)

Abstract

Information technology infrastructure has a crucial role in improving Supply Chain Management (SCM) capability and in supply chain strategy. The increase in the use of Information Communication Technologies (ICT) reduce interaction and transaction costs and has an influence on logistics, procurement, vendor relationship management, and customer relationship management. In this perspective, the e-tools have stimulated and changed the supply chain. The paper in a first phase analyses the main literature on Service Dominant Logic and Dialogue-Access-Risk Benefits-Transparency (DART) framework in order to investigate how the academics and practitioners put this framework in action in the international scenario in Supply Chain Management. The last phase discloses a case study where the ICT are pervasive, the approach of the procurement process has changed. Through a case study focalized on e-procurement in a multinational enterprise that operates in the chemical-pharmaceutical sector, the research aims to highlight the coherence of e-tools with DART perspective.

Suggested Citation

  • Lucia Aiello & Iana Dulskaia & Maria Menshikova, 2016. "Supply Chain Management and the Role of ICT: DART-SCM Perspective," Lecture Notes in Information Systems and Organization, in: Francesca Ricciardi & Antoine Harfouche (ed.), Information and Communication Technologies in Organizations and Society, edition 1, pages 161-176, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-28907-6_10
    DOI: 10.1007/978-3-319-28907-6_10
    as

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