IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-319-07055-1_15.html
   My bibliography  Save this book chapter

Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

In: Novel Methods and Technologies for Enterprise Information Systems

Author

Listed:
  • Corinna Fohrholz

    (University of Potsdam)

  • Christian Lambeck

    (Technische Universität Dresden)

  • Norbert Gronau

    (University of Potsdam)

Abstract

The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.

Suggested Citation

  • Corinna Fohrholz & Christian Lambeck & Norbert Gronau, 2014. "Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence," Lecture Notes in Information Systems and Organization, in: Felix Piazolo & Michael Felderer (ed.), Novel Methods and Technologies for Enterprise Information Systems, edition 127, pages 173-185, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-07055-1_15
    DOI: 10.1007/978-3-319-07055-1_15
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-319-07055-1_15. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.