IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-030-86790-4_13.html
   My bibliography  Save this book chapter

Becoming a Product-Service System Provider – A Maturity Model for Manufacturers

In: Innovation Through Information Systems

Author

Listed:
  • Björn Häckel

    (University of Applied Sciences Augsburg)

  • Rocco Huber

    (University of Augsburg)

  • Bastian Stahl

    (University of Applied Sciences Augsburg)

  • Maximilian Stöter

    (University of Augsburg)

Abstract

For the manufacturing industry, exploiting the opportunities of digital transformation often implies the strategic development from being a manufacturer of pure physical products to one providing Product-Service Systems (PSS). In literature, PSS can be distinguished in different types, which differ substantially in their configuration of the underlying business model. However, since distinct PSS types require different organizational capabilities, the transformation toward a PSS provider is a challenge for managers. To provide guidance, scientific and professional literature mostly focuses on selected aspects. Though, a holistic consideration of relevant capabilities for the respective PSS type remains untapped. Against this backdrop, we developed a PSS Maturity Model (PSSMM) to guide organizations in developing appropriate capabilities. To provide an integrated view, the PSSMM refers to 5 focus areas, 20 capability dimensions, and associated capabilities. To develop and evaluate our model, we used the well-known approach of Becker et al. [1].

Suggested Citation

  • Björn Häckel & Rocco Huber & Bastian Stahl & Maximilian Stöter, 2021. "Becoming a Product-Service System Provider – A Maturity Model for Manufacturers," Lecture Notes in Information Systems and Organization, in: Frederik Ahlemann & Reinhard Schütte & Stefan Stieglitz (ed.), Innovation Through Information Systems, pages 169-184, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-86790-4_13
    DOI: 10.1007/978-3-030-86790-4_13
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-030-86790-4_13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.