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Managing Intellectual Capital Inside Online Communities of Practice: An Integrated Multi-step Approach

In: Exploring Digital Ecosystems

Author

Listed:
  • Chiara Meret

    (Sapienza University of Rome)

  • Michela Iannotta

    (Sapienza University of Rome)

  • Desiree Giacomelli

    (Sapienza University of Rome)

  • Mauro Gatti

    (Sapienza University of Rome)

  • Ida Sirolli

    (TIM S.p.A.)

Abstract

The increasingly use of social online services has contributed to raising interest in studying a renewed active contribution of individuals to business development processes and value creation. As in knowledge-based organizations the phenomenon of value creation refers to intangible assets, in this study we apply a validated refined framework for intellectual capital (IC) analysis. Accordingly, IC can be grouped into three dimensions: (a) human capital (HC); (b) structural capital (SC); and (c) relational capital (RC). Because of their characterizations, Communities represent a privileged place for IC analysis on an individual and collective level. The unit of analysis of our integrated step-by-step methodology are two online communities of practice (CoPs), operating within one of the most important Italian telecommunication company (TIM S.p.A.). As a result of their empirical investigation, this integrated approach is able to provide both academics and practitioners with an effective tool for assessing intellectual capital and its related dimensions.

Suggested Citation

  • Chiara Meret & Michela Iannotta & Desiree Giacomelli & Mauro Gatti & Ida Sirolli, 2020. "Managing Intellectual Capital Inside Online Communities of Practice: An Integrated Multi-step Approach," Lecture Notes in Information Systems and Organization, in: Alessandra Lazazzara & Francesca Ricciardi & Stefano Za (ed.), Exploring Digital Ecosystems, pages 121-134, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-23665-6_9
    DOI: 10.1007/978-3-030-23665-6_9
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