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A MCDM Tool to Evaluate Government Websites in a Fuzzy Environment

In: Multiple Criteria Decision Making for Sustainable Energy and Transportation Systems

Author

Listed:
  • Gülçin Büyüközkan

    (Galatasaray University)

Abstract

This paper presents a multi criteria decision making (MCDM) framework for evaluating the performance of government websites. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-website comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. In addition, the subjectivity and vagueness in the assessment process is dealt with fuzzy logic. The proposed framework is effectively illustrated to evaluate Turkish government websites.

Suggested Citation

  • Gülçin Büyüközkan, 2010. "A MCDM Tool to Evaluate Government Websites in a Fuzzy Environment," Lecture Notes in Economics and Mathematical Systems, in: Matthias Ehrgott & Boris Naujoks & Theodor J. Stewart & Jyrki Wallenius (ed.), Multiple Criteria Decision Making for Sustainable Energy and Transportation Systems, pages 201-210, Springer.
    • Handle: RePEc:spr:lnechp:978-3-642-04045-0_17
    DOI: 10.1007/978-3-642-04045-0_17
    as

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