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Creativity-Aware Business Process Management: What We Can Learn from Film and Visual Effects Production

In: Handbook on Business Process Management 2

Author

Listed:
  • Stefan Seidel

    (University of Liechtenstein)

  • Katherine Shortland

    (Centre for Screen Business)

  • David Court

    (Australian Film, Television and Radio School (AFTRS) Centre for Screen Business)

  • Didier Elzinga

    (Culture Amp)

Abstract

Creativity is of considerable importance to many organizations and is a core competitive factor in a variety of contemporary industries. Consequently, process managers increasingly ask: How can I successfully manage an organization without crushing creativity? In this chapter, we describe an approach to creativity-aware process management that is based on the understanding that many value-creating processes comprise both well-structured, transactional parts and often highly creative parts. We explain how the creative parts (“pockets of creativity”) can be identified and described in those processes that highly rely on creativity (“creativity-intensive processes”). Our explanations are grounded in studies in film and visual effects production (VFX), but we argue that ‘conventional’ industries can learn much from their management practices. We propose a set of guidelines that can support process managers in successfully managing creativity in business processes without systematically crushing it. We use the case of a leading Australian VFX company in order to illustrate our explanations.

Suggested Citation

  • Stefan Seidel & Katherine Shortland & David Court & Didier Elzinga, 2015. "Creativity-Aware Business Process Management: What We Can Learn from Film and Visual Effects Production," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, edition 2, pages 715-739, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45103-4_30
    DOI: 10.1007/978-3-642-45103-4_30
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    Citations

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    Cited by:

    1. Brocke, Jan vom & Zelt, Sarah & Schmiedel, Theresa, 2016. "On the role of context in business process management," International Journal of Information Management, Elsevier, vol. 36(3), pages 486-495.
    2. Sarah Zelt & Jan Recker & Theresa Schmiedel & Jan vom Brocke, 2018. "Development and validation of an instrument to measure and manage organizational process variety," PLOS ONE, Public Library of Science, vol. 13(10), pages 1-25, October.
    3. Katharina Blöcher & Rainer Alt, 2021. "AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 529-551, September.

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