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Six Sigma and Business Process Management

In: Handbook on Business Process Management 1

Author

Listed:
  • Sue Conger

    (University of Dallas
    Rhodes University
    University of South Africa)

Abstract

Business process management lacks an integrated set of analysis methods for removing unneeded process steps, identifying inefficient or ineffective process steps, or simply determining which process steps to focus on for improvement. Often, tools and techniques from Six Sigma, an orientation to error-proofing that originated in the quality movement of the 1980s, are borrowed for those tasks. This chapter defines several Six Sigma techniques and shows through a case study how they can be used to improve deficient processes. Six Sigma combined with lean waste removal techniques can add significant value to a process improvement project.

Suggested Citation

  • Sue Conger, 2015. "Six Sigma and Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 127-146, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-45100-3_6
    DOI: 10.1007/978-3-642-45100-3_6
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    Cited by:

    1. Mahmoud Dehghan Nayeri & Malihe Rostami, 2016. "Effectiveness of six sigma methodology through BSC in banking industry," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 6(1), pages 13-21, January.

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