IDEAS home Printed from https://ideas.repec.org/h/spr/ihichp/978-3-642-45100-3_17.html
   My bibliography  Save this book chapter

Implementing Six Sigma for Improving Business Processes at an Automotive Bank

In: Handbook on Business Process Management 1

Author

Listed:
  • Florian Johannsen

    (University of Regensburg)

  • Susanne Leist

    (Universität Regensburg)

  • Gregor Zellner

    (ibi research at the Universität Regensburg GmbH)

Abstract

Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six Sigma approach is being increasingly discussed in both literature and practice. This chapter is the result of the prototypical implementation of Six Sigma at an automotive bank; the focus is on the selection and the combination of quality techniques used at an automotive bank which are the crucial points of the successful implementation.

Suggested Citation

  • Florian Johannsen & Susanne Leist & Gregor Zellner, 2015. "Implementing Six Sigma for Improving Business Processes at an Automotive Bank," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 1, edition 2, pages 393-416, Springer.
  • Handle: RePEc:spr:ihichp:978-3-642-45100-3_17
    DOI: 10.1007/978-3-642-45100-3_17
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mahmoud Dehghan Nayeri & Malihe Rostami, 2016. "Effectiveness of six sigma methodology through BSC in banking industry," Journal of Asian Business Strategy, Asian Economic and Social Society, vol. 6(1), pages 13-21, January.
    2. Florian Johannsen & Hans-Georg Fill, 2017. "Meta Modeling for Business Process Improvement," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(4), pages 251-275, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ihichp:978-3-642-45100-3_17. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.