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The Process of Business Process Management

In: Handbook on Business Process Management 2

Author

Listed:
  • August-Wilhelm Scheer

    (Institute for Information Systems (IWi) at the German Research Center for Artificial Intelligence)

  • Eric Brabänder

Abstract

This chapter provides an overview of the process of Business Process Management (BPM) and the elements needed to establish a holistic, organization-wide BPM approach. The objective of this chapter is to describe the optimal organizational infrastructure for achieving a holistic BPM approach and to identify the processes, roles, and responsibilities that need to be put in place. The chapter starts with an introduction into the necessity for a holistic, organization-wide BPM approach and typical misinterpretations of the meaning of BPM within that context. Based on an analysis of the process of BPM itself, the main elements of a holistic BPM approach are then identified and described in more detail. Special attention is paid to a detailed description of the Center of Excellence for BPM, its services and responsibilities within a company, and the resulting roles needed for a company’s BPM structures. The chapter ends with a summary and a best practice example that shows what steps should be taken to implement holistic, enterprise-wide organizational structures to support BPM.

Suggested Citation

  • August-Wilhelm Scheer & Eric Brabänder, 2010. "The Process of Business Process Management," International Handbooks on Information Systems, in: Jan vom Brocke & Michael Rosemann (ed.), Handbook on Business Process Management 2, pages 239-265, Springer.
    • Handle: RePEc:spr:ihichp:978-3-642-01982-1_12
    DOI: 10.1007/978-3-642-01982-1_12
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    Cited by:

    1. Rahimi, Fatemeh & Møller, Charles & Hvam, Lars, 2016. "Business process management and IT management: The missing integration," International Journal of Information Management, Elsevier, vol. 36(1), pages 142-154.
    2. Strîmbei Cătălin, 2012. "Issues Concerning the Impact of the Object-Relational Model on Analytical Data Processing," Scientific Annals of Economics and Business, Sciendo, vol. 59(1), pages 395-401, July.

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