IDEAS home Printed from https://ideas.repec.org/h/pal/pmschp/978-0-230-59592-7_6.html
   My bibliography  Save this book chapter

Measuring Shareholder Value Drivers in Banking

In: Shareholder Value in Banking

Author

Listed:
  • Franco Fiordelisi

    (University of Rome III)

  • Philip Molyneux

    (University of Wales)

Abstract

All stakeholders are dependent on each other for their success in the long term and managing to create sustained shareholder value is not a zero-sum game. Creating stable shareholder value requires an intense focus on delivering benefits to customers in the most efficient way, hiring and retaining a motivated workforce, maintaining excellent supplier relationships, and being a good corporate citizen in each of the local areas where the company has a presence. As such, several strategies have been developed since the 1990s to improve customer satisfaction that have included the redesign of productive and delivery services, the development of more flexible organisational structures, the introduction of incentive schemes that motivate banks’ human resources to act according to shareholders’ goals, etc. In Chapter 4, we identified four primary drivers that create shareholder value in banking. These relate to improved bank efficiency (cost efficiency, profit efficiency and productivity), enhanced customer satisfaction, optimising banks’ financial structure and developing an optimal mix of business activities.

Suggested Citation

  • Franco Fiordelisi & Philip Molyneux, 2006. "Measuring Shareholder Value Drivers in Banking," Palgrave Macmillan Studies in Banking and Financial Institutions, in: Shareholder Value in Banking, chapter 6, pages 194-255, Palgrave Macmillan.
    • Handle: RePEc:pal:pmschp:978-0-230-59592-7_6
    DOI: 10.1057/9780230595927_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ivan Huljak & Reiner Martin & Diego Moccero, 2021. "Bank productivity in CESEE countries," Focus on European Economic Integration, Oesterreichische Nationalbank (Austrian Central Bank), issue Q2/21, pages 83-104.
    2. Ivan Huljak & Reiner Martin & Diego Moccero, 2022. "The productivity growth of euro area banks," Journal of Productivity Analysis, Springer, vol. 58(1), pages 15-33, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:pmschp:978-0-230-59592-7_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.