IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-1-349-14470-9_10.html
   My bibliography  Save this book chapter

Bottom-up Performance Improvement at CGC

In: Initiating, Managing and Sustaining Strategic Change

Author

Listed:
  • Magne Y. Orgland

Abstract

Bottom-up performance improvement has a long history at CGC. One of CGC’s early presidents expected CGC people to ‘come up with better ways to do things’. In a recent speech, Michaels noted that employee initiative has always been ‘at the root of Consumer Goods Corporation’s success’. With the exception of Delivering Superior Value, virtually all of Consumer Goods Corporation’s major organizational improvements, like for example total quality management, originated at the bottom of the organization. In 1983, a few engineers became exposed to the teachings of Deming. Through the application of statistical process control, the engineers were able to start up new production lines in one-half the normal time with a 50 per cent reduction in the level of defects. This feat caught the attention and admiration of senior management. From then on, total quality management spread to other business units.

Suggested Citation

  • Magne Y. Orgland, 1997. "Bottom-up Performance Improvement at CGC," Palgrave Macmillan Books, in: Initiating, Managing and Sustaining Strategic Change, chapter 10, pages 220-233, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-14470-9_10
    DOI: 10.1007/978-1-349-14470-9_10
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-1-349-14470-9_10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.