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Cigna UK

In: Dynamic Organisations

Author

Listed:
  • David Jackson

Abstract

Cigna UK, based in Greenock, Scotland, is part of the giant $35 billion Cigna Corporation. Cigna UK offers company health, travel and other insurance products to organisations such as Rover, Glaxo and Motorola. The company is now levering its reputation and expertise into the insurance-based personal benefits market. This case study examines how Cigna UK managed a radical change involving changes of location, staff, culture, processes and even the business they were in. The study focuses on how Cigna UK uses a powerful team-based culture to meet the needs of its customers.

Suggested Citation

  • David Jackson, 1997. "Cigna UK," Palgrave Macmillan Books, in: Dynamic Organisations, chapter 11, pages 197-206, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-349-14169-2_11
    DOI: 10.1007/978-1-349-14169-2_11
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