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What Do Empathy and Emotional Intelligence Have to Do with Change?

In: Business Administration Education

Author

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  • Svetlana Holt

Abstract

Due to the extraordinary economic situation, organizations today are compelled to reduce costs while improving the quality of products and services and seeking opportunities for growth. While the traditional approach to management implies that the company’s balance sheet is a measure of the organization’s well-being, E. Deming postulates that reducing variability in product is a limited way to run a business, which accounts for only about 30 percent of performance. Organizational culture where price is perceived to be all that matters is an old way of doing business; hence organizations are looking for avenues to engage employees to improve their commitment and productivity. Organizations have to attract people who will stay and give of themselves above and beyond what is prescribed in their employment contracts. This chapter builds a case for empathy as an essential business leadership quality and explains why and how emotional intelligence (EI) contributes to organizational performance.

Suggested Citation

  • Svetlana Holt, 2012. "What Do Empathy and Emotional Intelligence Have to Do with Change?," Palgrave Macmillan Books, in: Joan Marques & Satinder Dhiman & Svetlana Holt (ed.), Business Administration Education, chapter 5, pages 89-103, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-1-137-08710-2_5
    DOI: 10.1057/9781137087102_5
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