IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-0-230-51856-8_8.html
   My bibliography  Save this book chapter

BPO as Enterprise Partnership: The BAE-XChanging Transformation Strategy for HR Procurement

In: Technology and Offshore Outsourcing Strategies

Author

Listed:
  • Mary Lacity
  • Leslie Willcocks
  • David Feeny

Abstract

By 2005, European business process outsourcing (BPO) is estimated as worth 72 billion Euros in revenues (2002 comparator: 43 billion). In semi-recessionary times from 2001, back-office activities and functions such as IT, Human Resource administration, procurement, finance and accounting, legal, energy management and real estate management have been obvious targets for efficiency, and even transformation, drives. But how to deliver on the very real promises outsourcing offers? In this chapter, we look at innovative, strategic approaches to this question, involving risk-reward contracting, the creation of a third entity joint owned by client and supplier, and the application of distinctive supplier core capabilities. The example we will focus on, drawn from BAE Systems’ experiences and those of ‘pure play’ BPO supplier Xchanging, will be procurement.

Suggested Citation

  • Mary Lacity & Leslie Willcocks & David Feeny, 2005. "BPO as Enterprise Partnership: The BAE-XChanging Transformation Strategy for HR Procurement," Palgrave Macmillan Books, in: Peter Brudenall (ed.), Technology and Offshore Outsourcing Strategies, chapter 7, pages 133-161, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-51856-8_8
    DOI: 10.1057/9780230518568_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-0-230-51856-8_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.