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Case Studies

In: The Theory of Culture-specific Total Quality Management

Author

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  • Carlos Noronha

Abstract

In this chapter, three case studies of ISO 9000 certified companies operating in mainland China and Hong Kong are presented. Through their success stories, some salient features of how they manage quality in the Chinese way are highlighted. Relating these characteristics back to the theoretical elements as empirically tested in the culture-specific TQM model, a schematic framework describing the influence of Chinese cultural values on TQM activities is proposed.

Suggested Citation

  • Carlos Noronha, 2002. "Case Studies," Palgrave Macmillan Books, in: The Theory of Culture-specific Total Quality Management, chapter 7, pages 114-141, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-51235-1_7
    DOI: 10.1057/9780230512351_7
    as

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