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Recognize Your Employees: A Simple Act

In: Missing Pieces

Author

Listed:
  • Jean-Pierre Brun

    (Université Laval)

  • Cary Cooper

    (Lancaster University)

Abstract

After visiting a call center to introduce practices for better recognition of its 250 employees, we were told by one: “This is the first time in 15 years on the job that a vice-president has come and sat down with me for an hour to get a better understanding of what I do! He was nice and showed interest in my work. He saw it wasn’t easy to act on customer requests. His visit made me rethink my opinion of the bosses and my perception of the organization. I’m not the only one. Most saw his visit as a major sign of recognition for us, who usually get so little consideration in the organization.”

Suggested Citation

  • Jean-Pierre Brun & Cary Cooper, 2009. "Recognize Your Employees: A Simple Act," Palgrave Macmillan Books, in: Missing Pieces, chapter 0, pages 19-38, Palgrave Macmillan.
  • Handle: RePEc:pal:palchp:978-0-230-23354-6_3
    DOI: 10.1057/9780230233546_3
    as

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