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Identify the Experts and Gather Their Stories

In: The Future of Decision Making

Author

Listed:
  • Roger C. Schank
  • Dimitris Lyras
  • Elliot Soloway

Abstract

A plant manager is grappling with a decision to implement lean manufacturing methods as a way to reduce waste and increase productivity. She has read a great deal on how lean methods achieve these goals and is concerned about how the processes in the plant have slowed and mistakes have increased. Still, she knows that implementing these methods will be a costly and time-consuming effort. She is aware of other, more incremental, approaches that might yield similar results with a much smaller expenditure of time and money. Her boss is pressuring her to address the plant’s problems, and she has to make a decision quickly.

Suggested Citation

  • Roger C. Schank & Dimitris Lyras & Elliot Soloway, 2010. "Identify the Experts and Gather Their Stories," Palgrave Macmillan Books, in: The Future of Decision Making, chapter 0, pages 107-124, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-11039-7_6
    DOI: 10.1057/9780230110397_6
    as

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