IDEAS home Printed from https://ideas.repec.org/h/pal/palchp/978-0-230-10131-9_6.html
   My bibliography  Save this book chapter

Emotional Intelligence and the Measurement Process

In: Using Your Emotional Intelligence to Develop Others

Author

Listed:
  • Sheri Caldwell
  • Linda Gravett

Abstract

Before we discuss ways to measure training results, we believe it’s important to address why trainers should evaluate training results. There’s no doubt that it’s tempting to ask participants to complete a one-page “how’d you like it?” type of evaluation and be done with it. However, we suggest that more in-depth evaluation be conducted for these reasons: To ensure that participants’ behaviors and skills following the workshop are aligned with the organization’s strategic objectives and business imperatives To assess what activities during the training event were well received and supported the learning process and what activities were not successful To help identify participant skills gaps (or organizational deficiencies in terms of resources) High performing employees (at the 84th percentile) have from 40 to 80 percent greater impact on firm performance (The HR Scorecard, Becker, Huselid, and Ulrich, 2001, Harvard Business School Press, 90)

Suggested Citation

  • Sheri Caldwell & Linda Gravett, 2009. "Emotional Intelligence and the Measurement Process," Palgrave Macmillan Books, in: Using Your Emotional Intelligence to Develop Others, chapter 0, pages 59-66, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-10131-9_6
    DOI: 10.1007/978-0-230-10131-9_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:palchp:978-0-230-10131-9_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.