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A Comprehensive Review of the Quality Approach in Tourism

In: Mobilities, Tourism and Travel Behavior - Contexts and Boundaries

Author

Listed:
  • Diana Foris
  • Maria Popescu
  • Tiberiu Foris

Abstract

This study summarizes the evolution of the quality approach in tourism. Environmental issues are also addressed, as there are strong interdependencies between these two areas. Especially in tourism, the quality-environment integration is essential. The study reveals the diversity of quality and environmental models currently used worldwide, including general models for quality assessment and management, applied in all areas, and also the tourism-specific models. The objectives of this synthesis are to achieve a systematization of the information on the quality and environment approach in tourism, and to highlight the main axes of changes. The conclusions formulated illustrate the future directions to improve the quality approach in tourism, concerning both the quality models and their implementation. The results of this comprehensive review are useful to the tourism coordination structures at national and regional level, and also to academics and researchers, to better understanding the trends in quality approach and optimizing their quality-related actions. The workpaper is based on the reports of World Tourism Organization and other tourism professional structures, as well as studies and researches published in specialized journals related to quality and environment approach in tourism.

Suggested Citation

  • Diana Foris & Maria Popescu & Tiberiu Foris, 2018. "A Comprehensive Review of the Quality Approach in Tourism," Chapters, in: Leszek Butowski (ed.), Mobilities, Tourism and Travel Behavior - Contexts and Boundaries, IntechOpen.
    • Handle: RePEc:ito:pchaps:120452
    DOI: 10.5772/intechopen.70494
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    Cited by:

    1. Jesús Collado Agudo & Patricia Martínez García de Leaniz & Ángel Herrero Crespo & Raquel Gómez-López, 2021. "Quality-Certified Hotels: The Role of Certification Bodies on the Formation of Customer Behavioral Intentions," Sustainability, MDPI, vol. 13(22), pages 1-15, November.

    More about this item

    Keywords

    quality in tourism; quality management; environmental management; integrated quality management; quality general and specific models;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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