Advanced Search
MyIDEAS: Login to save this book chapter or follow this series

Managing Knowledge and Information in the Process of Customer Needs Identification

Contents:

Author Info

  • Elzbieta Skrzypek

    (Maria Curie-Sklodowska University, Poland)

  • Grzegorz Grela

    (Maria Curie-Sklodowska University, Poland)

  • Agnieszka Piasecka

    (Maria Curie-Sklodowska University, Poland)

  • Mariusz Hofman

    (Maria Curie-Sklodowska University, Poland)

Registered author(s):

    Abstract

    The paper presents the role of managing knowledge and information in the process of customer needs identification. In conditions of knowledge economy knowledge and information determines competitive advantage, where knowledge on consumer and their requirements and needs is key. Findings conducted in 2011 by authors indicate that from 8 principles of the quality management expressed in ISO 10014 the most correlated with the subjective evaluation of examined economic performance of the organizations is the one with involvement of people.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.issbs.si/press/ISBN/978-961-6813-10-5/papers/ML12_166.pdf
    File Function: full text
    Download Restriction: no

    File URL: http://www.issbs.si/press/ISBN/978-961-6813-10-5/MakeLearn2012.pdf
    File Function: Conference Programme
    Download Restriction: no

    Bibliographic Info

    as in new window

    This chapter was published in: Elzbieta Skrzypek & Grzegorz Grela & Agnieszka Piasecka & Mariusz Hofman , , pages 881-889, 2012.

    This item is provided by International School for Social and Business Studies, Celje, Slovenia in its series Knowledge and Learning: Global Empowerment; Proceedings of the Management, Knowledge and Learning International Conference 2012 with number 881-889.

    Handle: RePEc:isv:mklp12:881-889

    Contact details of provider:
    Web page: http://www.issbs.si

    Related research

    Keywords: customer focus; knowledge and information; ISO 10014;

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:isv:mklp12:881-889. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Goran Dakovic).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.