Managing Knowledge and Information in the Process of Customer Needs Identification
AbstractThe paper presents the role of managing knowledge and information in the process of customer needs identification. In conditions of knowledge economy knowledge and information determines competitive advantage, where knowledge on consumer and their requirements and needs is key. Findings conducted in 2011 by authors indicate that from 8 principles of the quality management expressed in ISO 10014 the most correlated with the subjective evaluation of examined economic performance of the organizations is the one with involvement of people.
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This chapter was published in: Elzbieta Skrzypek & Grzegorz Grela & Agnieszka Piasecka & Mariusz Hofman , , pages 881-889, 2012.
This item is provided by International School for Social and Business Studies, Celje, Slovenia in its series Knowledge and Learning: Global Empowerment; Proceedings of the Management, Knowledge and Learning International Conference 2012 with number 881-889.
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customer focus; knowledge and information; ISO 10014;
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