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Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution:Quality and Service Management in the Fourth Industrial Revolution — Sustainability and Value Co-creation

Editor

Listed:
  • Su Mi Dahlgaard-Park
    (Lund University, Sweden)

  • Jens J Dahlgaard
    (Linköping University, Sweden)

Abstract

How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution — Industry 4.0 — are regarded and used as opportunities for survival and further growth.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Su Mi Dahlgaard-Park & Jens J Dahlgaard (ed.), 2021. "Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution:Quality and Service Management in the Fourth Industrial Revolution — Sustainability and ," World Scientific Books, World Scientific Publishing Co. Pte. Ltd., number 12101.
    • Handle: RePEc:wsi:wsbook:12101
    as

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    File URL: https://www.worldscientific.com/worldscibooks/10.1142/12101
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    Book Chapters

    The following chapters of this book are listed in IDEAS

    More about this item

    Keywords

    Quality and Service Management; Total Quality Management; 4th Industrial Revolution; Industry 4.0; Sustainability; Value Co-Creation; Innovation;
    All these keywords.

    JEL classification:

    • O14 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • L6 - Industrial Organization - - Industry Studies: Manufacturing

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