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Smash Repair and Insurance

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  • Productivity Commission
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    Abstract

    The Productivity Commission’s inquiry report into ‘Smash Repair and Insurance’, was released on 18 August 2005. The Productivity Commission was asked to review financial and other commercial relationships between the smash repair industry and the insurance industry. Some of the areas the Commission was directed to look into were: the appropriateness and transparency of ‘preferred smash repairer’ criteria; financial relationships between repairers and insurers; consumer choice; and dispute resolution systems. The Commission was asked, where appropriate, to propose recommendations to improve relationships between insurers, repairers and consumers, including possible regulatory approaches. This report contains the findings of the Productivity Commission's public inquiry. In summary, the Commission considers that the Australian Government should facilitate and promote the development and implementation of an industry-wide code of conduct.

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    File URL: http://www.pc.gov.au/__data/assets/pdf_file/0019/33247/smashrepair.pdf
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    File URL: http://www.pc.gov.au/projects/inquiry/smashrepair/docs/finalreport
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    Bibliographic Info

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    This book is provided by Productivity Commission, Government of Australia in its series Inquiry Reports with number 34 and published in 2005.

    ISBN: 1 74037 172 0
    Handle: RePEc:ris:prodir:34

    Note: 186 pages
    Contact details of provider:
    Postal: Level 28, 35 Collins St, Melbourne Victoria 3000
    Phone: 61 3 9653 2100
    Fax: 61 3 9653 2199
    Email:
    Web page: http://www.pc.gov.au/
    More information through EDIRC

    Related research

    Keywords: smash repair; car insurance; car repair; code of conduct; insurers; repairers;

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