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Balanced scorecard and balanced scorecard for processes and activities


Author Info

  • Dorota Kuchta

    (Instytut Organizacji i Zarzadzania, Politechnika Wroclawska, Poland)

  • Radoslaw Rynca

    (Instytut Organizacji i Zarzadzania, Politechnika Wroclawska, Poland)


The balanced scorecard is a management system that enables organizations to clarify their vision and strategy and translate them into action. In four perspectives it can catch most important targets of the firm. Activity Based Costing (ABC) is a method which can estimate cost of process and activities. The analysis of processes and activities should lead to improvements that help to minimize costs and improve quality of the processes. All the improvements in the firm should contribute to the realization of the strategy. The article presents Balanced Scorecard for processes and activities. This method (ZKD) could be cascaded not on the functional structure of the organization but on processes and activities. Due to bottom up orientation there can be noticed different aspects (important from the point of view of strategy) witch could not be seen using only the top down approach. ZKD may help solve problems with firms flexibility. It could be made for expensive processes and activities the cost of which could be estimated due to ABC method. Due to ZKD company could improve the processes and activities. It can also help improve competitiveness of the company

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Bibliographic Info

Article provided by Wroclaw University of Technology, Institute of Organization and Management in its journal Operations Research and Decisions.

Volume (Year): 3-4 (2007)
Issue (Month): ()
Pages: 93-110

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Handle: RePEc:wut:journl:v:3-4:y:2007:p:93-110

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Keywords: balanced scorecard; balanced scorecard for processes and activities; efficiency process measurement;


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