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Measuring The Contributions Of Knowledge Management Systems To The Strategic Competitiveness Of Organizations: A Review And A Model

Author

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  • ELIE GEISLER

    (Stuart School of Business, Illinois Institute of Technology, Chicago, Illinois, USA)

Abstract

Why and how do Knowledge Management Systems (KMS) contribute to the strategic competitiveness of organizations? This paper reviews the literature and proposes a model in which KMS is viewed from three different perspectives: (1) crucial resource; (2) driver of absorptive capacity; and (3) innovation adopted by the organization. The paper critiques the method used by KMS researchers whereby co-variation of KMS and competitiveness is utilized to study the relationship between these variables. The model proposed here is a multi-stage process. The successful use of KMS generates intermediate outcomes that in turn impact the organization and produces improved strategic competitiveness. The different approaches to KMS and the stage-process allow for the unique attributes of knowledge systems, different from information systems. The advantages and limitations of the model are discussed.

Suggested Citation

  • Elie Geisler, 2010. "Measuring The Contributions Of Knowledge Management Systems To The Strategic Competitiveness Of Organizations: A Review And A Model," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 7(02), pages 89-107.
    • Handle: RePEc:wsi:ijitmx:v:07:y:2010:i:02:n:s0219877010001854
    DOI: 10.1142/S0219877010001854
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    Cited by:

    1. Gibson, Elizabeth & Daim, Tugrul U. & Dabic, Marina, 2019. "Evaluating university industry collaborative research centers," Technological Forecasting and Social Change, Elsevier, vol. 146(C), pages 181-202.

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