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Payment Systems in New Electronic Environments: Consumer Behavior in Payment Systems via SMS

Author

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  • Liebana-Cabanillas Francisco

    (Marketing and Market Research Department, University of Granada, Granada, Spain)

  • Muñoz-Leiva Francisco

    (Marketing and Market Research Department, University of Granada, Granada, Spain)

  • Sanchez-Fernandez Juan

    (Marketing and Market Research Department, University of Granada, Granada, Spain)

Abstract

The main goal of our research is to analyze users' acceptance of mobile payment systems, considering the population's widespread use of mobile devices. In order to explain acceptance, we have added trust and perceived risk to the traditional variables. To this end, we have carried out a study through an online survey to a national panel of Internet users. The results of this survey check the implications considered on the basis of the Technological Acceptance Model, the Theory of Reasoned Action and the trust building principles for a given system. The conclusions and implications for management provide alternatives for companies to promote this new business by means of the new technical developments.

Suggested Citation

  • Liebana-Cabanillas Francisco & Muñoz-Leiva Francisco & Sanchez-Fernandez Juan, 2015. "Payment Systems in New Electronic Environments: Consumer Behavior in Payment Systems via SMS," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 14(02), pages 421-449.
    • Handle: RePEc:wsi:ijitdm:v:14:y:2015:i:02:n:s0219622015500078
    DOI: 10.1142/S0219622015500078
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    Citations

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    Cited by:

    1. Lin Jia & Xiuwei Song & Dianne Hall, 2022. "Influence of Habits on Mobile Payment Acceptance: An Ecosystem Perspective," Information Systems Frontiers, Springer, vol. 24(1), pages 247-266, February.
    2. Talwar, Shalini & Dhir, Amandeep & Khalil, Ashraf & Mohan, Geetha & Islam, A.K.M. Najmul, 2020. "Point of adoption and beyond. Initial trust and mobile-payment continuation intention," Journal of Retailing and Consumer Services, Elsevier, vol. 55(C).
    3. Zhong, Junying & Chen, Tiao, 2023. "Antecedents of mobile payment loyalty: An extended perspective of perceived value and information system success model," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    4. Zhunzhun Liu & Shenglin Ben & Ruidong Zhang, 2019. "Factors affecting consumers’ mobile payment behavior: a meta-analysis," Electronic Commerce Research, Springer, vol. 19(3), pages 575-601, September.
    5. Jing Zhang & Na Xu & Shizhen Bai, 2021. "The optimal pricing decisions for e-tailers with different payment schemes," Electronic Commerce Research, Springer, vol. 21(4), pages 955-982, December.

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