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HCL Infosystems Ltd. (A) and (B)

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  • Gita Bajaj

    (Institute of Management Technology, Dubai, UAE)

Abstract

When Prem Seshadri was appointed executive vice chairman and MD of HCLI, the Indian IT conglomerate was bleeding in losses. Developing competitiveness and a DNA of evolution was imperative. This case details a two-year journey of reinventing the performance management system and using technology for behavioral change and cultural transformation. PULSE was developed to implement a weekly feedback system for 4,500 employees. However, in 2016, PULSE data revealed a surge in silver and bronze badges and a decline in gold ones. What story was PULSE telling? Students apply diagnosis at organizational, group, and individual levels to evaluate the intervention and identify the way forward.

Suggested Citation

  • Gita Bajaj, 2019. "HCL Infosystems Ltd. (A) and (B)," Asian Case Research Journal (ACRJ), World Scientific Publishing Co. Pte. Ltd., vol. 23(01), pages 119-151, June.
    • Handle: RePEc:wsi:acrjxx:v:23:y:2019:i:01:n:s0218927519500056
    DOI: 10.1142/S0218927519500056
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