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Exploration of difficult conversations among Australian paramedics

Author

Listed:
  • Brett Williams
  • Bronwyn Beovich
  • Geoff Flemming
  • Grant Donovan
  • Ian Patrick

Abstract

Previous studies indicate that healthcare professionals find it challenging to engage in difficult conversations regarding concerning behavior of colleagues. As a result, these conversations are often avoided. The inability to have these difficult conversations is associated with poorer patient outcomes, staff commitment, discretionary effort, and employee satisfaction. This descriptive study used an online questionnaire to examine responses of paramedics employed by Ambulance Victoria (Australia) regarding difficult conversations between colleagues about concerning behavior of co‐workers. The results suggest that, like other healthcare professions, many paramedics find it challenging to raise these concerns. To the best knowledge of the authors, this is the first study of its type to be undertaken within the paramedic profession and provides a platform for further research within this and other health professions.

Suggested Citation

  • Brett Williams & Bronwyn Beovich & Geoff Flemming & Grant Donovan & Ian Patrick, 2017. "Exploration of difficult conversations among Australian paramedics," Nursing & Health Sciences, John Wiley & Sons, vol. 19(3), pages 358-365, September.
    • Handle: RePEc:wly:nuhsci:v:19:y:2017:i:3:p:358-365
    DOI: 10.1111/nhs.12354
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    References listed on IDEAS

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    1. Bernice Yee‐Shui Law & Engle Angela Chan, 2015. "The experience of learning to speak up: a narrative inquiry on newly graduated registered nurses," Journal of Clinical Nursing, John Wiley & Sons, vol. 24(13-14), pages 1837-1848, July.
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