Nursing home nurses’ experiences of resident transfers to the emergency department: no empathy for our work environment difficulties

Aims and objectives To explore the experiences of nursing home nurses when they transfer residents from nursing homes to the emergency department in Taiwan. Background The transfer of residents between nursing homes and emergency departments challenges continuity of care. Understanding nursing home nurses’ experiences during these transfers may help to improve residents’ continuity of care. However, few empirical data are available on these nurses’ transfer experiences worldwide, and none could be found in Asian countries. Design Qualitative descriptive study. Methods Data were collected from August 2012–June 2013 in audiotaped, individual, in‐depth interviews with 25 nurses at five nursing homes in Taiwan. Interview transcripts were analysed by constant comparative analysis. Results Analysis of interview transcripts revealed that the core theme of nursing home nurses’ transfer experience was discontinuity in nursing home to emergency department transitions. This core theme comprised three themes: discontinuity in family involvement, discontinuity in medical resources and expectations, and discontinuity in nurses’ professional role. Conclusions Nursing home nurses need a working environment that is better connected to residents’ family members and more immediate and/or easier access to acute care for residents. Communication between nurses and residents’ family could be improved by using text messages or social media by mobile phones, which are widely used in Taiwan and worldwide. To improve access to acute care, we suggest developing a real‐time telehealth transfer system tailored to the medical culture and policies of each country. This system should facilitate communication among nursing home staff, family members and hospital staff. Relevance to clinical practice Our findings on nurses’ experiences during transfer of nursing home residents to the emergency department can be used to design more effective transfer policies such as telemedicine systems in Taiwan and other Asian countries or in those with large populations of Chinese immigrants.