IDEAS home Printed from https://ideas.repec.org/a/vrs/spotou/v27y2020i3p34-39n6.html
   My bibliography  Save this article

Unethical Consumer Practices in the Perception of Hospitality Industry Employees

Author

Listed:
  • Omelan Aneta Anna

    (University of Warmia and Mazury in Olsztyn, Faculty of Geoengineering, Department of Tourism, Recreation and Ecology, Poland)

  • Raczkowski Marek

    (University of Warmia and Mazury in Olsztyn, Faculty of Technical Sciences, Department of Mechatronics and Technical and IT Education, Poland)

Abstract

Introduction. Unethical consumer practices in the hotel industry pose a global problem. They are encountered in countries and regions with a rapidly developing tourism sector and a growing number of tourists. Demanding or even impolite customers pose a challenge for hotel employees. These problems are also encountered in Poland.

Suggested Citation

  • Omelan Aneta Anna & Raczkowski Marek, 2020. "Unethical Consumer Practices in the Perception of Hospitality Industry Employees," Polish Journal of Sport and Tourism, Sciendo, vol. 27(3), pages 34-39, September.
    • Handle: RePEc:vrs:spotou:v:27:y:2020:i:3:p:34-39:n:6
    DOI: 10.2478/pjst-2020-0018
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/pjst-2020-0018
    Download Restriction: no
    File URL: https://libkey.io/10.2478/pjst-2020-0018?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Nan Kim & Graham Miller, 2008. "Perceptions of the Ethical Climate in the Korean Tourism Industry," Journal of Business Ethics, Springer, vol. 82(4), pages 941-954, November.
    2. Emel Gonenc Guler & Cemal Yukselen, 2010. "Hotel employees' beliefs on unethical behavior," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 6(2), pages 252-267, June.
    3. Julio Navío-Marco & Luis Manuel Ruiz-Gómez & Claudia Sevilla-Sevilla, 2018. "Internet and Consumer behaviour in Travel and Tourism: A European Cross-National Analysis," Journal of Reviews on Global Economics, Lifescience Global, vol. 7, pages 186-194.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Selma Kadic-Maglajlic & Milena Micevski & Nick Lee & Nathaniel Boso & Irena Vida, 2019. "Three Levels of Ethical Influences on Selling Behavior and Performance: Synergies and Tensions," Journal of Business Ethics, Springer, vol. 156(2), pages 377-397, May.
    2. Aditya Simha & Agata Stachowicz-Stanusch, 2013. "The Link Between Ethical Climates and Managerial Success: A Study in a Polish Context," Journal of Business Ethics, Springer, vol. 114(1), pages 55-59, April.
    3. Yau-De Wang & Hui-Hsien Hsieh, 2012. "Toward a Better Understanding of the Link Between Ethical Climate and Job Satisfaction: A Multilevel Analysis," Journal of Business Ethics, Springer, vol. 105(4), pages 535-545, February.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:spotou:v:27:y:2020:i:3:p:34-39:n:6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.