IDEAS home Printed from https://ideas.repec.org/a/vrs/nybujo/v2y2014i1p131-139n13.html
   My bibliography  Save this article

Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View

Author

Listed:
  • López-Fresno Palmira

    (President - Service Quality Committee. Spanish Association for Quality. Spain)

  • Fernández-González Fernando

    (General Manager - QmB Former Head of Neurophysiologist Department- Hospital Central de Asturias. Spain)

Abstract

Business Process Management (BPM) has been increasingly focused as an holistic approach to manage organizations for better organizational effectiveness. BPM involves the use of innovative performance measurement systems to follow up, coordinate, control and improve processes and overall business efficacy and efficiency. In this paper we propose a global holistic perspective of integrated information, combining the view of all stakeholders and both qualitative and quantitative information, as a basic prerequisite for quality of information for better decision making. The paper includes findings from an empirical case study of measuring Parkinson's Disease Neurosurgery process, including stakeholder's view with an integrative perspective.

Suggested Citation

  • López-Fresno Palmira & Fernández-González Fernando, 2014. "Innovative Performance Measurement: an Integrative Perspective of Stakeholder's View," Nang Yan Business Journal, Sciendo, vol. 2(1), pages 131-139, November.
    • Handle: RePEc:vrs:nybujo:v:2:y:2014:i:1:p:131-139:n:13
    DOI: 10.2478/nybj-2014-0033
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/nybj-2014-0033
    Download Restriction: no
    File URL: https://libkey.io/10.2478/nybj-2014-0033?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:nybujo:v:2:y:2014:i:1:p:131-139:n:13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.