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Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies

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  • Kadłubek Marta

    (Czestochowa University of Technology/Institute of Logistics and International Management, Czestochowa, Poland)

  • Jereb Borut

    (University of Maribor/Faculty of Logistics, Celje, Slovenia)

Abstract

The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including transport, storage, and the management of inventories, information and packages. As each of the logistic activities has an effect on the customer receiving right product or service, in its proper condition, in the correct time and space, and at reasonable costs, so seeking the proper service comes down to managing logistic activities in such a manner, as to achieve the essential level of customer satisfaction at the lowest possible costs.

Suggested Citation

  • Kadłubek Marta & Jereb Borut, 2014. "Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies," Logistics, Supply Chain, Sustainability and Global Challenges, Sciendo, vol. 5(1), pages 8-15, November.
    • Handle: RePEc:vrs:losutr:v:5:y:2014:i:1:p:8-15:n:2
    DOI: 10.1515/jlst-2015-0002
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    References listed on IDEAS

    as
    1. Pakdil, Fatma & Aydın, Özlem, 2007. "Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores," Journal of Air Transport Management, Elsevier, vol. 13(4), pages 229-237.
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