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The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski

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  • Feruś Anna

    (Ph.D., Rzeszów University of Technology, Department of Management Department of Finance, Banking and Accounting, Al. Powstańców Warszawy 12, 35-959, Rzeszów)

Abstract

Research background: The COVID-19 pandemic has changed consumer preferences and their use of banking services. Consequently, the propensity of bank customers to use electronic banking has increased. Banks, in order to meet customer expectations, develop and improve the most popular channels of distribution of their services, offering increasingly advanced technological solutions that provide the customer with a high level of security.

Suggested Citation

  • Feruś Anna, 2022. "The Development of Electronic Banking Services in Poland in the Era of the COVID-19 Pandemic using the Example of PKO Bank Polski," Folia Oeconomica Stetinensia, Sciendo, vol. 22(2), pages 38-54, December.
    • Handle: RePEc:vrs:foeste:v:22:y:2022:i:2:p:38-54:n:10
    DOI: 10.2478/foli-2022-0018
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    References listed on IDEAS

    as
    1. Hans Brits & Carlo Winder, 2005. "Payments are no free lunch," DNB Occasional Studies 302, Netherlands Central Bank, Research Department.
    2. Golnik, Bartosz, 2019. "The Role Of Payment Cards As A Transaction Tool In Poland," Economic and Regional Studies (Studia Ekonomiczne i Regionalne), John Paul II University of Applied Sciences in Biala Podlaska, vol. 12(4), December.
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    More about this item

    Keywords

    electronic banking; mobile banking; cashless payments; Blik;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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