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Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Author

Listed:
  • Siderska Julia

    (1 Bialystok University of Technology, Poland)

  • Aunimo Lili

    (2 Haaga-Helia University of Applied Sciences, Finland)

  • Süße Thomas

    (3 Bielefeld University of Applied Sciences, Germany)

  • Stamm John von

    (4 RWTH Aachen University, Germany)

  • Kedziora Damian

    (5 Lappeenranta-Lahti University of Technology, Finland Kozminski University, Poland)

  • Aini Suraya Nabilah Binti Mohd

    (6 International Islamic University Malaysia, Malaysia)

Abstract

Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.

Suggested Citation

  • Siderska Julia & Aunimo Lili & Süße Thomas & Stamm John von & Kedziora Damian & Aini Suraya Nabilah Binti Mohd, 2023. "Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends," Engineering Management in Production and Services, Sciendo, vol. 15(4), pages 90-103, December.
    • Handle: RePEc:vrs:ecoman:v:15:y:2023:i:4:p:90-103:n:1
    DOI: 10.2478/emj-2023-0030
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