IDEAS home Printed from https://ideas.repec.org/a/vrs/cjotou/v8y2019i1p3-15n1.html
   My bibliography  Save this article

Towards Change Management in Tourism: the Evidence from North Macedonia

Author

Listed:
  • Hristova Snezana
  • Misoska Ana Tomovska
  • Kovachevski Dimitar

    (School of Business Economics and Management, University American College, Skopje, Macedonia)

Abstract

This paper investigates the perceptions and practices of managers of the tourism sector with regards to change management. It has been suggested that change management is an inevitable element for tourism businesses to increase their speed of response to market and competitive changes. Logically, it can be argued that tourism managers are best placed to initiate and facilitate this change. The primary data were obtained through a survey, carried out in tourist agencies in the Republic of North Macedonia and evaluated by using the tools of descriptive statistics and the methods of comparison, induction, deduction and synthesis. The key findings indicate that the majority of the respondents were familiar with the term change management and they implemented the change management practices. However, work still needs to be done to help the remaining companies to understand the necessity of changing the paradigm. Regarding the practical implications, this paper can serve as a stepping stone for future research that can uncover the potential, experiences and outcomes of change management in the tourism sector in the country.

Suggested Citation

  • Hristova Snezana & Misoska Ana Tomovska & Kovachevski Dimitar, 2019. "Towards Change Management in Tourism: the Evidence from North Macedonia," Czech Journal of Tourism, Sciendo, vol. 8(1), pages 3-15, June.
    • Handle: RePEc:vrs:cjotou:v:8:y:2019:i:1:p:3-15:n:1
    DOI: 10.2478/cjot-2019-0001
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/cjot-2019-0001
    Download Restriction: no
    File URL: https://libkey.io/10.2478/cjot-2019-0001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    More about this item

    Keywords

    change management; tourism; tourist agency; organizational model; North Macedonia;
    All these keywords.

    JEL classification:

    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:cjotou:v:8:y:2019:i:1:p:3-15:n:1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.