IDEAS home Printed from https://ideas.repec.org/a/vrs/admini/v70y2022i2p1-23n7.html
   My bibliography  Save this article

Ombudsman-type services – A citizen perspective

Author

Listed:
  • Harvey Brian

    (Brian Harvey Social Research, Ireland)

Abstract

The ombudsman idea in Ireland is now almost fifty years old. This article provides a citizen perspective on several ombudsman-type institutions and services across a broad variety of fields and issues. The underlying assump -tions of ombudsman-type services are outlined, with a citizen perspective of how they work in practice. Ten illustrative case studies are provided, each followed by a short commentary. The article analyses the cross-cutting issues arising: the uneven resource field in skills, knowledge and time; the need for ‘blue sea’ between the ombudsman-type institution and state agencies; the evidence bar for complaints; and the individualisation of complaints when there are systemic issues important for public administration. Because of the asymmetry of resources between the two parties, there is a strong case for ombudsman-type institutions to provide more assistance to complainants to advance and progress their complaints, so that a more level playing field can be achieved.

Suggested Citation

  • Harvey Brian, 2022. "Ombudsman-type services – A citizen perspective," Administration, Sciendo, vol. 70(2), pages 1-23, May.
    • Handle: RePEc:vrs:admini:v:70:y:2022:i:2:p:1-23:n:7
    DOI: 10.2478/admin-2022-0009
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/admin-2022-0009
    Download Restriction: no
    File URL: https://libkey.io/10.2478/admin-2022-0009?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:admini:v:70:y:2022:i:2:p:1-23:n:7. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.