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Consumer Dispute Resolution Tools

Author

Listed:
  • Miglena Dushkova

    (University of Economics – Varna, Bulgaria)

Abstract

The present study aims to reveal Consumer Dispute Resolution Tools and their growing role in modern condition of the highly digitized Internal Market of the European Union. These tools guarantee consumer rights in dealings with traders. They are considered, and more specifically, Online Dispute Resolution platform (ODR); Dispute Resolution Bodies; European Consumer Centers; Financial Dispute Resolution Network; Nacional Consumer Bodies. Their main characteristics are considered and the possibilities that provide to consumers in dispute resolutions with traders. Special attention is given to Consumer Dispute Resolution Tools in Bulgaria.

Suggested Citation

  • Miglena Dushkova, 2023. "Consumer Dispute Resolution Tools," Conferences of the department "Economics and Management of Trade", Publishing house "Science and Economics" Varna, issue 1, pages 85-91.
    • Handle: RePEc:vrn:commdh:y:2023:i:1:p:85-91
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    More about this item

    Keywords

    consumer protection; consumer disputes; tools; Online Dispute Resolution platform;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M38 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Government Policy and Regulation

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