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For The Hospital Ombudsman In The Light Of Mediation Practices For Conflict Management And Dispute Resolution

Author

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  • Galina Yolova

    (University of Economics - Varna)

Abstract

The development analyzes the possibilities of using a patient or hospital ombudsman as a possible and effective tool for timely and fair resolution of conflicts in the exercise of patients' rights. In this sense, the figure of the hospital and patient ombudsman in the historical and comparative aspects of its traditions and related institutes for protection of patients' rights is studied, the options for its application are analyzed taking into account some specifics of mediation practices, as well as substantiated proposals for introduction of good practices and possible hypotheses for shaping legislative changes.

Suggested Citation

  • Galina Yolova, 2022. "For The Hospital Ombudsman In The Light Of Mediation Practices For Conflict Management And Dispute Resolution," THE MEDIATION IN THE DIFFERENT PUBLIC SPHERES 2021 CONFERENCE PROCEEDINGS, University publishing house "Science and Economics", University of Economics - Varna, issue 1, pages 20-33, September.
    • Handle: RePEc:vra:pr2109:y:2022:i:1:p:20-33
    DOI: 10.36997/MDPS2022.2
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    File URL: http://conference.ue-varna.bg/mediation/MDPS2022/20-33.pdf
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    More about this item

    Keywords

    mediation; hospital ombudsman; patient ombudsman;
    All these keywords.

    JEL classification:

    • K00 - Law and Economics - - General - - - General (including Data Sources and Description)

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