IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v17y2011n1p101-114.html
   My bibliography  Save this article

Comparative analysis of budgeting in the Slovene hotel industry

Author

Listed:
  • Karolin Kokaz Pucciani

    (Ecole hôtelière de Lausanne, Lausanne, Switzerland)

  • Hilary Catherine Murphy

    (Ecole hôtelière de Lausanne, Lausanne, Switzerland)

Abstract

The purpose of this paper is to investigate the role of Property Management Systems (PMS) for data management in hotels. The main objectives are to investigate; the awareness of different PMS software and their functionalities, the key determinants of the choice of a specific system and the effective data integration for decision making. The methodology is quantitative and examines the key dimensions of the PMS systems and their functionality. The method employed here is an online questionnaire which is deployed to property level contacts and completed by 95 hotels mainly in Europe. The findings show that, despite the availability of a range of PMS software and functionalities, the market in Europe continues to be led by a handful of providers. More PMS functionalities are used by the Rooms division whereas Human Resources use the minimal amount of functionality. Data collected is often not used for managing and reporting. The main barrier regarding the exploitation of data within the PMS systems is revealed here as a lack of training. The unique contribution of this paper is in empirically exploring, for the first time, the issues associated with the critical, core technology for the hospitality sector, i.e. the PMS.

Suggested Citation

  • Karolin Kokaz Pucciani & Hilary Catherine Murphy, 2011. "Comparative analysis of budgeting in the Slovene hotel industry," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 17(1), pages 101-114, May.
    • Handle: RePEc:tho:journl:v:17:y:2011:n:1:p:101-114
    as

    Download full text from publisher

    File URL: http://hrcak.srce.hr/index.php?show=clanak&id_clanak_jezik=103305
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    PMS; Data Management; Data Optimisation; Decision Making;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:17:y:2011:n:1:p:101-114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.