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Stages of crisis communication in public administration. case study Romanian Ministry of Transport

Author

Listed:
  • Eleni Gagu
  • Mihaela Rus
  • Tanase Tasente

    (Independent Researcher
    Ovidius University of Constanta, Faculty of Law and Administrative Sciences
    Ovidius University of Constanta, Faculty of Law and Administrative Sciences)

Abstract

For a democratic state to function effectively, the public administration, whether central or local, must communicate with its citizens. The emergence of a crisis can attract the attention of the public and the media, and poor communication from the public administration can threaten the trust of citizens. In this paper, we analyzed how the Romanian Ministry of Transport responded to potential crisis situations, related to good practices for crisis communication suggested by theorists in the field.

Suggested Citation

  • Eleni Gagu & Mihaela Rus & Tanase Tasente, 2021. "Stages of crisis communication in public administration. case study Romanian Ministry of Transport," Technium Social Sciences Journal, Technium Science, vol. 19(1), pages 252-267, May.
    • Handle: RePEc:tec:journl:v:19:y:2021:i:1:p:252-267
    DOI: https://doi.org/10.47577/tssj.v19i1.3336
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    References listed on IDEAS

    as
    1. Elena Georgiana Luchenciuc & Mihaela Rus & Tanase Tasente, 2020. "Organizational communication and corporate social responsibility. Case study: Romanian vs. International CSR," Technium Social Sciences Journal, Technium Science, vol. 3(1), pages 76-81, February.
    2. repec:asa:journl:v:1:y:2011:i:3:p:42-56 is not listed on IDEAS
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    More about this item

    Keywords

    stages of communication; crisis communication; public administration; ministry of transport; Romania;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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