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Impacts of Technology Adoption by Small Independent Food Retailers

Author

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  • Vasco Eiriz
  • Natália Barbosa
  • Vítor Ferreira

Abstract

This paper aims to understand the impacts of technology adoption on small independent food retailers in Portugal. Based on primary data, perceptions of the impacts were related to types of technology and retailer‐specific characteristics. Although technologies for managing customer relationships are the most frequently adopted, there is no empirical evidence that they yield strong perceived impacts on firms' performance. The complexity and novelty of such technologies seems to require time for firms and workers to become proficient in their use, and hence to generate perceived impacts on firms' performance.

Suggested Citation

  • Vasco Eiriz & Natália Barbosa & Vítor Ferreira, 2019. "Impacts of Technology Adoption by Small Independent Food Retailers," Journal of Small Business Management, Taylor & Francis Journals, vol. 57(4), pages 1485-1505, October.
    • Handle: RePEc:taf:ujbmxx:v:57:y:2019:i:4:p:1485-1505
    DOI: 10.1111/jsbm.12413
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    Cited by:

    1. Vikram Choudhary & Rajesh K Aithal, 2023. "Low-cost Technologies for Kirana (Small) Retail: A Game Changer?," IIM Kozhikode Society & Management Review, , vol. 12(2), pages 250-258, July.
    2. Annosi, Maria Carmela & Capo, Francesca & Appio, Francesco Paolo & Bedetti, Ivan, 2023. "Unveiling micro-foundations of digital transformation: Cognitive models, routines, and organizational structures in agri-food SMEs," Technological Forecasting and Social Change, Elsevier, vol. 197(C).

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