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Information Systems Enacted Capabilities and Their Effects on SMEs' Information Systems Adoption Behavior

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  • Noor Akma Mohd salleh
  • Fiona Rohde
  • Peter Green

Abstract

Studies show that information systems (IS) adoption behavior is dependent on well‐defined characteristics. However, firms must also be enabled for use and ultimately utilize IS. This study develops a model of how IS enacted capabilities of small‐ and medium‐sized enterprises (SMEs) affect IS enablement through perceived net benefits and attitude. Follow‐up interviews with chief executive officers (CEOs)/owners of SMEs indicated that IS enacted capabilities play an integral part in determining the extent to which SMEs become enabled and utilize IS. Top management IS skills and knowledge and trust in trading partners dominate the effect on perceived net benefits at the enablement stage.

Suggested Citation

  • Noor Akma Mohd salleh & Fiona Rohde & Peter Green, 2017. "Information Systems Enacted Capabilities and Their Effects on SMEs' Information Systems Adoption Behavior," Journal of Small Business Management, Taylor & Francis Journals, vol. 55(3), pages 332-364, July.
    • Handle: RePEc:taf:ujbmxx:v:55:y:2017:i:3:p:332-364
    DOI: 10.1111/jsbm.12226
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    Cited by:

    1. Soluk, Jonas & Decker-Lange, Carolin & Hack, Andreas, 2023. "Small steps for the big hit: A dynamic capabilities perspective on business networks and non-disruptive digital technologies in SMEs," Technological Forecasting and Social Change, Elsevier, vol. 191(C).
    2. Jiang, Hong & Yang, Jingxuan & Gai, Jinlong, 2023. "How digital platform capability affects the innovation performance of SMEs—Evidence from China," Technology in Society, Elsevier, vol. 72(C).

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