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Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation

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  • Eric Kong
  • Doren Chadee
  • Revti Raman

Abstract

Little is known about how human resource practices contribute towards the competitiveness of people based-knowledge intensive organisations in developing countries. This paper examines the role of human resource practices in developing knowledge and learning capabilities for innovation in the Indian information technology services sector. The study draws from the experience of a sample of 11 of the largest information technology service providers (ITSPs) in India and is based on in-depth interviews. The main finding suggests that the talent management architecture of ITSPs that comprises human resource practices and the development of knowledge and learning capabilities is the main drivers of innovation. A conceptual framework showing the link between human resource practices, knowledge and learning capabilities and innovation of ITSPs is developed followed by the limitations of the study and avenues for future research.

Suggested Citation

  • Eric Kong & Doren Chadee & Revti Raman, 2013. "Managing Indian IT professionals for global competitiveness: the role of human resource practices in developing knowledge and learning capabilities for innovation," Knowledge Management Research & Practice, Taylor & Francis Journals, vol. 11(4), pages 334-345, November.
    • Handle: RePEc:taf:tkmrxx:v:11:y:2013:i:4:p:334-345
    DOI: 10.1057/kmrp.2012.21
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    Cited by:

    1. P.C. Bahuguna & Deepak Bangwal & Rajeev Kumar, 2023. "Talent Management and Its Impact on Organizational Commitment: An Empirical Investigation of Indian Hospitality Industry," FIIB Business Review, , vol. 12(2), pages 176-192, June.

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