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The digital divide and t-government in the United States: using the technology acceptance model to understand usage

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  • Janice C Sipior
  • Burke T Ward
  • Regina Connolly

Abstract

This paper applies the technology acceptance model to explore the digital divide and transformational government (t-government) in the United States. Successful t-government is predicated on citizen adoption and usage of e-government services. The contribution of this research is to enhance our understanding of the factors associated with the usage of e-government services among members of a community on the unfortunate side of the divide. A questionnaire was administered to members, of a techno-disadvantaged public housing community and neighboring households, who partook in training or used the community computer lab. The results indicate that perceived access barriers and perceived ease of use (PEOU) are significantly associated with usage, while perceived usefulness (PU) is not. Among the demographic characteristics, educational level, employment status, and household income all have a significant impact on access barriers and employment is significantly associated with PEOU. Finally, PEOU is significantly related to PU. Overall, the results emphasize that t-government cannot cross the digital divide without accompanying employment programs and programs that enhance citizens’ ease in using such services.

Suggested Citation

  • Janice C Sipior & Burke T Ward & Regina Connolly, 2011. "The digital divide and t-government in the United States: using the technology acceptance model to understand usage," European Journal of Information Systems, Taylor & Francis Journals, vol. 20(3), pages 308-328, May.
    • Handle: RePEc:taf:tjisxx:v:20:y:2011:i:3:p:308-328
    DOI: 10.1057/ejis.2010.64
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    Cited by:

    1. Valerie Graf-Drasch & Maximilian Röglinger & Annette Wenninger & Sabiölla Hosseini, 2022. "A Contextualized Acceptance Model for Proactive Smart Services," Schmalenbach Journal of Business Research, Springer, vol. 74(3), pages 345-387, September.
    2. Polyxeni Vassilakopoulou & Eli Hustad, 2023. "Bridging Digital Divides: a Literature Review and Research Agenda for Information Systems Research," Information Systems Frontiers, Springer, vol. 25(3), pages 955-969, June.

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