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Assessing the benefits from e-business transformation through effective enterprise management

Author

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  • Colin G Ash
  • Janice M Burn

Abstract

This paper reports on research carried out in 1999–2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.

Suggested Citation

  • Colin G Ash & Janice M Burn, 2003. "Assessing the benefits from e-business transformation through effective enterprise management," European Journal of Information Systems, Taylor & Francis Journals, vol. 12(4), pages 297-308, December.
    • Handle: RePEc:taf:tjisxx:v:12:y:2003:i:4:p:297-308
    DOI: 10.1057/palgrave.ejis.3000476
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