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Technostressors and service employees outcomes: a longitudinal study

Author

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  • Ali Raza
  • Muhammad Ishtiaq Ishaq
  • Haleema Zia
  • Zia ur-Rehman
  • Rehan Ahmad

Abstract

This study determines the impact of technostress creators on employee wellbeing dimensions and employee engagement. This study also examines the moderating role of mindfulness and optimism to use technology between technostress creator and employee wellbeing. A longitudinal research design was adopted to collect the data from 286 government employees involved in public dealing during two waves of COVID-19 in Pakistan. The data were assessed using structural equation modeling and Hayes’ method to test mediation and moderation. The study findings shed important light on the role of personal resources in reducing stress over a time period. The results conclude that technostress creators negatively influence employee wellbeing dimensions and employee engagement in both waves. Also, personal resources, i.e. mindfulness and optimism to use technology, dampen the negative association of technostress creators on employee wellbeing. One of the significant limitations of this research is collecting the data from employees working in public offices only, whereas this study fills an essential gap by exploring the role of technostressors using a longitudinal study design.

Suggested Citation

  • Ali Raza & Muhammad Ishtiaq Ishaq & Haleema Zia & Zia ur-Rehman & Rehan Ahmad, 2022. "Technostressors and service employees outcomes: a longitudinal study," The Service Industries Journal, Taylor & Francis Journals, vol. 42(13-14), pages 1030-1053, October.
    • Handle: RePEc:taf:servic:v:42:y:2022:i:13-14:p:1030-1053
    DOI: 10.1080/02642069.2022.2081685
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