IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v28y2007i7p919-937.html
   My bibliography  Save this article

Exploring the relationship between the human resource management practices and growth in small service firms

Author

Listed:
  • Levent Altinay
  • Eser Altinay
  • Judie Gannon

Abstract

This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured interviews with small service business owners. Findings suggest that employee empowerment contributes to the sales growth of small firms in the different sectors of the service industry. The study also shows that employee training and recruitment through formal channels contribute to the sales growth of firms operating in the catering sector. This paper argues that contextual variables -- the extent of the competition and the availability of the workforce -- have a bearing on the HRM practices employed by small service businesses.

Suggested Citation

  • Levent Altinay & Eser Altinay & Judie Gannon, 2007. "Exploring the relationship between the human resource management practices and growth in small service firms," The Service Industries Journal, Taylor & Francis Journals, vol. 28(7), pages 919-937, November.
    • Handle: RePEc:taf:servic:v:28:y:2007:i:7:p:919-937
    DOI: 10.1080/02642060701846804
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642060701846804
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/02642060701846804?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:28:y:2007:i:7:p:919-937. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.