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A franchise: a resource-rich small service firm?

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  • Alison Morrison
  • Conrad Lashley

Abstract

Internationally, the small firm community has been the focus of attention from academics and policy makers for several decades. On the other hand, franchising of services is a relative newcomer, particularly in the United Kingdom, and has not received the attention that this form of business organisation warrants. This article investigates the extent to which franchising represents the intelligent leverage of resources by ‘small firm’ owner-operator franchisees, focusing on one major ‘benchmark’ franchisor in the UK -- McDonald's Restaurants Ltd. The article enables the exploration of the profile of individuals attracted to franchising and the associated resources, costs, tensions and contradictions, and moves discussion towards conclusions based on a resource scarcity/efficiency thesis from the dual perspectives of the franchisee and franchisor.

Suggested Citation

  • Alison Morrison & Conrad Lashley, 2003. "A franchise: a resource-rich small service firm?," The Service Industries Journal, Taylor & Francis Journals, vol. 23(4), pages 135-149, September.
    • Handle: RePEc:taf:servic:v:23:y:2003:i:4:p:135-149
    DOI: 10.1080/02642060412331301052
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