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Why did the contractors leave? A child welfare service case study

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  • Yunseung Kim

Abstract

In 2009, the Nebraska state government began contracting for child welfare services. Five of the six contractors eventually terminated their contracts. Contract failure can have a significant and negative effect on recipients of these services. This study uses interviews and document analysis to describe the contracting process between 2005 and 2019 and examines the purposes of contracting and the reasons why the lead agencies terminated their contracts. The results show that the state government failed to manage the process adequately in terms of financial and human resources, contract design, communication, participation of stakeholders, monitoring and evaluation. Additionally, interviews point out the importance of the role of public officials in contract success.

Suggested Citation

  • Yunseung Kim, 2022. "Why did the contractors leave? A child welfare service case study," International Review of Public Administration, Taylor & Francis Journals, vol. 27(2), pages 111-128, April.
  • Handle: RePEc:taf:rrpaxx:v:27:y:2022:i:2:p:111-128
    DOI: 10.1080/12294659.2022.2071539
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