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More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts

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  • Sarah N. Giest
  • Bram Klievink

Abstract

The paper highlights the effects of AI implementation on public sector innovation. This is explored by asking how AI-driven technologies in public decision-making in different organizational contexts impacts innovation in the role definition of bureaucrats. We focus on organizational as well as agency- and individual-level factors in two cases: The Dutch Childcare Allowance case and the US Integrated Data Automated System. We observe administrative process innovation in both cases where organizational structures and tasks of bureaucrats are transformed, and in the US case we also find conceptual innovation in that welfare fraud is addressed by replacing bureaucrats all together.

Suggested Citation

  • Sarah N. Giest & Bram Klievink, 2024. "More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts," Public Management Review, Taylor & Francis Journals, vol. 26(2), pages 379-398, February.
    • Handle: RePEc:taf:rpxmxx:v:26:y:2024:i:2:p:379-398
    DOI: 10.1080/14719037.2022.2095001
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