IDEAS home Printed from https://ideas.repec.org/a/taf/rpxmxx/v25y2023i7p1260-1281.html
   My bibliography  Save this article

‘I do not want to be one of her favourites’. Emotional display and the co-production of frontline care services

Author

Listed:
  • Nanna Møller Mortensen
  • Catherine Needham

Abstract

Co-production has been introduced into many public services, reshaping traditional roles of frontline staff and service users. This study investigate how co-production processes interact with norms of emotional display set by staff. A continuum of staff-user relationships is developed, highlighting variations between display rules which set norms of emotional closeness versus distance. This continuum is used empirically to explore relationships as frontline care services introduce co-production initiatives. Data from a Danish case illustrate that emotional closeness/distance can influence the effectiveness and sustainability of co-production. This finding contributes to understanding of the factors which underpin enduring co-production in public services.

Suggested Citation

  • Nanna Møller Mortensen & Catherine Needham, 2023. "‘I do not want to be one of her favourites’. Emotional display and the co-production of frontline care services," Public Management Review, Taylor & Francis Journals, vol. 25(7), pages 1260-1281, July.
    • Handle: RePEc:taf:rpxmxx:v:25:y:2023:i:7:p:1260-1281
    DOI: 10.1080/14719037.2021.2013071
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/14719037.2021.2013071
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/14719037.2021.2013071?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:rpxmxx:v:25:y:2023:i:7:p:1260-1281. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/rpxm .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.